Managed IT Services Overview

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Managed Services

In today’s constantly evolving technology world it is vital that businesses keep up with changes and manage all their IT hardware, software, infrastructure and tech support. However, maintaining IT systems with an internal IT staff can be expensive and ineffective. Redient Systems Corporation can be your complete IT Service Management Solution by supporting all your servers, network appliances and desktops. Your IT investments are monitored and supported both remotely and locally 7 days a week, ensuring that any potential issues are discovered and fixed before they can become a serious threat to your daily operations.

Server Backup Solutions

Server crashes can affect any business, and can stem from mundane causes such as, human error, power outage and hardware failure. A local backup or off-site cloud storage solution may provide some relief in the form of simple recovery of files, folders and email data, but may be insufficient to address total server loss.

Server and Desktop Management

We proactively update, back up, and manage all your computers and servers remotely. Every aspect of your network is monitored and issues can be detected and resolved before they can cause a major incident. You can rest assured knowing that your vital data and IT investments are being monitored and protected 24/7 by our dedicated Remote Support Center.

IT Support Over the Phone

Redient Systems Corporation provides support over the phone, 7 days a week (call 786.353.4911). You can speak to a technician located in the US if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to arrive to your location.

Onsite Support and Emergency Response

Redient’s Remote Support service is available 24/7. Around the clock support makes it possible for technicians to resolve any IT system issues as soon as they are detected. If any part of your organization’s network develops IT support issues, all you need to do is call Redient and report the issue. At that point, Redient will remotely access your organization’s IT/Network infrastructure and initiate remote support to address the problem. If we can’t resolve an issue remotely, on-site emergency support will sent to right away.

Client Portal

At Redient we make it easy for you to get in touch with us. Whether you want to schedule an onsite visit, submit and track a help ticket or view account information, you can do it all via your own online Client Portal. With this intuitive system, working with your dedicated Redient team is easier than ever. To experience how it can work for you, contact us and ask for a demo.

IT Strategy

Redient is up to date with the latest technologies that will allow your business to run more efficiently as well as help you lower your costs. We can help you build a strategy that puts these technologies to work for you. We provide strategic planning and help with emerging technologies. Request a strategy session today.